Faq
Orders and shipments
We hope you are always satisfied with the orders you make from our online store, however if you are not perfectly satisfied with your items, you have 14 days from delivery to return it and get the refund.
It is important that the articles are intact and with the original conditions, with all the labels in their place and in the original packaging.
We do not accept returns that do not meet the requirements just listed.
The service costs, as regards returns from abroad, are borne by the customer. You have to follow the instructions indicated in this link and you can make your return / gearbox https://go.ifreturns.com/it/mvpwardrobe
We will send you the coordinates necessary for the return and, once the package arrives at our warehouses, we will start the refund.
- To make a change size or article, the cost of the service is borne by MVP Wardrobe.
You have to follow the instructions indicated in this link and you can make your return / gearbox https://go.ifreturns.com/it/mvpwardrobe
From the moment we receive the package containing the article to change, it will be our concern to send the new order.
- We take care of your return as soon as they return to the company. However, during very intense periods, please allow up to 10 days for the processing of the return or gearbox.
If you have specific questions about delivery or return contacts contacts: info@mvpwardrobe.com or through our live chat that you find on the main screen of our online site.
Please note that our office hours are from Monday to Friday from 9:00 to 18:00.
If you have returned an article, the refund will be credited to the original payment method.
If you have used as COD payment method (mark), we ask you to send us the IBAN of the account on which you want the refund to be credited.
Keep in mind that reimbursements can take up to 10 working days to be displayed on your account due to the different processing times among payment service providers.
On the MVP Wardrobe website you can buy through:
- CREDIT CARD
- Paypal
- only in Italy - Scalapay - 3 installments without interest
- only in Italy - Cod cash on Delivery: it means cash payment at the moment
delivery
We are more sorry you have received a defective article and we want to help you solve the problem in the simplest and fastest way possible.
For products purchased in authorized dealers, we invite you to contact Ilpunto Sale where you purchased them.
As for purchases made online, contact the customer service (info@mvpwardrobe.com) as soon as you discover the defect and discover and provide as much details as possible (the order number, which article is defective, what is the defect etc.) are Benaccette photos attached.
A customer service member will find a solution and respond to your request as soon as possible.
MY ACCOUNT
Creating an MVP account is easy and free! Looking via this link and enter the requested credentials https://mvpwardrobe.com/acCount/register
If you are already a customer you can save the products you want, access the Wishlist and the exchange and made information.
It is not necessary to have an MVP account but in this way you will not be able to view your past purchases, your cart, your wishlist and also you will not be able to receive information regarding any promotions.
Creating an MVP account is easy, fast and free! You can click the following link https://mvpwardrobe.com/account/login?return_url=%2FaccoTont
Log in and enter the email and reset the new password.
To change your account data, access the log in inserting your password and email. Click on the Edit address key.
By clicking on "Edit" you can enter the new information.
We are very sorry you decided to leave us!
Remember that having an MVP Wardrobe account is free and allows you to make purchases easily, getting exclusive promotions and discounts. If you want to deactivate your account, do not hesitate to contact us at our customer service by sending an email to: info@mvpwardrobe.com confirming that data used for orders and shipments are deleted.
If you change your mind in the future, you can safely register independently on the site using a new email and a new password.
Newsletter
You can register for the newsletter by scrolling until the end of the home page and you will find a section where you can insert your email.
It is free and free
If you no longer want to receive our newsletter, click on the link you find at the end of every email.
Products and Size Guide
You can find the information regarding the composition of the garments in the descriptive section of each product and on the label present in the garment.
To ensure an excellent maintenance of the garments, consult the label present inside each garment before washing.
To help you in choosing the correct size, see the technical data sheet with all the necessary information you find next to each article. Sharrifies you can contact us with the live chat that you find inside our site or by sending an email to: info@mvpwardrobe.com
Buy online
Buying on the MVP website is very simple:
1. Select the article and the size you are interested in among the available online
2. Have the product to your cart
3.In in the event that you decide to continue with shopping, you can always view the items already added to the cart in the icon at the top right
4. Click on the cart icon to start the payment procedure
5. If you are an already registered customer, log in otherwise you can continue as a guest and enter the credentials necessary to place the order: the shipping and billing address.
6. Select the type of payment you prefer:
- CREDIT CARD
- Paypal
- only in Italy -Scalapay - 3 installments without interest
7. You can pay the payment information
8. Make sure the information entered is correct and click on "Pay now".
The discount code is provided to take advantage of special promotions. We often pay homage to customers subscribed to our newsletter with discounts in some on the occasion of particular events.
If you have received a discount code, everything you need to do is insert it on the order finalization page, at the time of payment. The discount will be calculated automatically.
We remind you that, once the payment is concluded, in the event that you had not remembered to enter the promotional code, it will no longer be possible to go back if instead it is not displayed correctly from the site, contact us at the customer service: info@mvpwardobe.com