Conditions of sale

 

The offer and sale of products on our website ("www.mvpwardrobe.com") are regulated by these general conditions of sale. The products purchased on www.mvpwardrobe.com are sold directly by D.G.Group S.r.l. ("The Seller"), with registered office in Italy, Iscr. Reg. Imp., C.F. and P.iva n. 07394360726. You can request any information through our assistance services by contacting the seller, by e-mail to the following e-mail address: info@mvpwardRobe.com. For any other legal information, consult the sections: general conditions of use, privacy policy and right of withdrawal.

1. Our commercial policy
1.1
The seller offers for sale, on www.mvpwardrobe.com, the products and carries out its electronic commerce activity exclusively towards its end users who are "consumers".
1.2
When we talk about "consumer" we refer to any natural person who acts on www.mvpwardrobe.com with purposes not referable to their commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on www.mvpwardrobe.com.
1.3
In consideration of its commercial policy, the seller reserves the right not to follow up on orders from subjects other than the "consumer" or in any case to orders who do not comply with his commercial policy.
1.4
These general conditions of sale regulate exclusively the offer, forwarding and acceptance of purchase orders of products on www.mvpwardrobe.com between the users of www.mvpwardrobe.com and the seller.
1.5
The general conditions of sale do not regulate the supply of services or the sale of products by subjects other than the seller who are present on www.mvpwardrobe.com through links, banners or other hypertext connections. We recommend, before submitting orders and purchase products and services from subjects other than the seller, to verify their conditions of sale, because the seller is not responsible for the supply of services by third parties other than the seller or the conclusion of operations of Electronic commerce among users of www.mvpwardrobe.com and third parties.

2. How to conclude the contract with the seller
2.1
To conclude the purchase contract of one or more products on www.mvpwardrobe.com, you will have to fill in the order form in electronic format and transmit it to the seller, electronically, following the related instructions.
2.2
The order form contains a postponement to the general conditions of sale and the information on the right of withdrawal, and a summary of the information on the essential characteristics of each orderly product and the relative price (including all applicable taxes or taxes), of the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, of the shipping and delivery costs, the conditions for the exercise of your right of withdrawal and the methods and times for the return of the products purchased .
2.3
The contract is concluded when the seller receives, electronically, your order form, after verifying the correctness of the data relating to your order.
2.4
Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the general conditions of sale and the information on the right of withdrawal, to print a copy through the printing command and to store or to reproduce a copy for your personal uses.
2.5
The order form will be archived at our database for the period of time necessary for the evasion of orders and in any case within the terms of the law. You can access your order form, consulting the section my order.
2.6
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7
The language available to conclude the contract with the seller is Italian and English.
2.8
After the contract, the seller will take charge of your purchase order.
2.9
The seller may not run to your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e -mail that the contract is not concluded and that the seller has not followed the purchase order specifying the reasons. If the products, presented on www.mvpwardrobe.com, are no longer available or on sale at the time of your latest access to the site or the sending of the order form, will be care of the seller communicate you, promptly and in any case within thirty (30) Days from the day following the one in which you will have sent your order to the seller, the possible unavailability of the products ordered. In the event of forwarding the order and payment form, the seller will refund the already anticipated by you.
2.10
With the electronic transmission of the order form, you accept unconditionally and you commit yourself to observe, in relations with the seller, these general conditions of sale. If you do not share some of the terms reported in the general conditions of sale, we invite you not to forward the order form for the purchase of products on www.mvpwardrobe.com.
2.11
With the transmission of the order form, I confirm that it knows and accepted the general conditions of sale and the further information contained in www.mvpwardrobe.com, also recalled through links, including the general conditions of use and privacy policy and information on the right of withdrawal.
2.12
Once the contract is complete, the seller will broadcast you, by e -mail, a receipt of the purchase order, containing the information already contained in the order form (postponement to general conditions of sale and information on the right of withdrawal, information relating to Essential characteristics of the product and the detailed indication of the price, the means of payment, your right of withdrawal and delivery costs)

3. Guarantees and indication of the prices of products
3.1
On www.mvpwardrobe.com are offered for sale exclusively products characterized by the MVP brand and purchased directly from the seller at the fashion house and/or the producer authorized by the fashion house.
3.2
The seller does not sell used, irregular or quality products lower than the corresponding standards offered on the market.
3.3
The essential characteristics of the products are presented on www.mvpwardrobe.com within each product sheet. The images and colors of the products offered for sale on www.mvpwardrobe.com may however not be corresponding to the real ones due to the effect of the internet browser and the monitor used.
3.4
Product prices could be subject to updates. Ascertain the final sale price before submitting the relevant order form.
3.5
All products are equipped with an identification card fixed with disposable seal. We ask you not to remove the card and the relative seal from the products purchased, of which they constitute an integral part
3.6
The seller, in the event of the exercise of your right of withdrawal, has the right not to accept the return of the products that are without the relative card or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments
4.1
For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form.
4.2
In the event of payment by credit card, financial information (for example, the credit/debt card number or the date of its deadline) will be sent, through encrypted protocol, to Paypal or other banks, which provide the related services remote electronic payment, without third parties, in any way, having access to it. Furthermore, this information will never be used by the seller except to complete the procedures relating to your purchase and to issue the relative reimbursements in the event of any return of the products, following the exercise of your right of withdrawal, or if it is necessary Prevent or report to the police forces the commission of fraud on www.mvpwardrobe.com.

5. Shipping and delivery of products
To find out the specific methods of shipping and delivery of the products, access the Customer Service section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these general conditions of sale and, therefore, are considered fully known by you and accepted at the time of the transmission of the order form.

6. Customer support
You can request any information through our assistance services: contact customer service. For greater clarifications, access the Customer Service Area.

7. Right of withdrawal
7.1
You have the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days starting from the day of receipt of the products purchased on www.mvpwardrobe.com.
7.2
To withdraw from the contract you must use the return form included in the shipping package of the purchased product.
7.3
In this case, you will have to return the products to the seller by delivering them to the courier for shipping within fourteen (14) days that have run since you received the products.
7.4
The only expenses at your expense are those of returning the products purchased. (art. 56 paragraph 1 consumer code)
7.5
If you decide to use the shipper indicated by the seller in the return form, you will not however have to make the payment of the expenses, against you, to return the products purchased. The payment of the costs of returning the products purchased will be made, on your behalf, directly by the seller, which will therefore free you from any obligation to pay towards the shipper. The seller, for the payment of the return, will deduce from the reimbursement of a lump sum equal to the cost previously incurred for shipping and delivery to your home of the products purchased. In addition, from the moment of the return of the products purchased at the shipper indicated by the seller in the return form, the seller exempt you from any responsibility in case of loss or damage to the products during transport.
7.6
If you decide to use a shipper other than that indicated by the seller in the return form, instead you will have to make the payment of the expenses, on your expense, to return the products purchased. Any liability will remain at your expense in case of loss or damage to products during transport.
7.7
The right of withdrawal - in addition to compliance with the terms and methods described at the previous points 7.1, 7.2, 7.3 and 7.4 - is intended correctly if the following conditions are also fully respected:
• the return form must be correctly completed and transmitted to the seller within fourteen (14) days from receipt of the products;
• the products must not have been used, worn, washed or damaged;
• The identification card must still be attached to the products with the disposable seal which constitutes an integral part of the good;
• the products must be returned in their original packaging;
• The products rendered must be delivered to the shipper within fourteen (14) days from the date you received the products.
7.8
If the right of withdrawal is exercised following the methods and terms indicated in this paragraph 7, the seller reimburses any sums already collected for the purchase of the products according to the methods and terms provided.
7.9
The sums will be reimbursed in the shortest possible time and, in any case, within thirty (30) days from the date on which the seller has become aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above, as indicated in paragraph 8. 7.10. If the methods and terms for the exercise of your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to reimbursement of the sums already paid to the seller; However, you can tidy up, at your expense, the products in the state in which they were returned to the seller. Otherwise, the seller will be able to retain the products, in addition to the sums already paid for their purchase.

8. Times and reimbursement methods
8.1
After the return of the products, the seller provides for the necessary investigations relating to the compliance of the same under the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the seller will send you, by e -mail, the relative confirmation the acceptance of the products thus returned.
8.2
Whatever the method of payment used by you, the refund is activated by the seller, in the shortest possible time and in any case within thirty (30) days from the date on which the seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the products returned.
8.3
If there is no correspondence between the recipient of the products indicated in the order form and those who have made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the seller, in each case, against those who made the payment.
8.4
The date of re -crediting currency is the same as the adjustment; Consequently, you will not suffer any loss in terms of bank interest.
8.5
The seller will indicate which shipper to contact for the return of the products and will send the label to apply on the return package. In this way you can return the products to the seller without firsthand the payment of the necessary expenses. According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the seller to be direct payment, on your behalf, of the costs of returning the products purchased, freeing yourself from any obligation to pay towards the shipper. This method also allows you to verify, at any time, where each pack is located, freeing yourself from any responsibility in case of loss or damage to the products during transport
8.6
In case you decide to use, for the return of the products, a shipper other than that indicated by the seller, you will have to make the payment of the necessary expenses firsthand and will remain at your expense any responsibility in the event of loss or damage to the products during the transport, according to the methods and terms provided for the exercise of the right of withdrawal.

9. Privacy
9.1
You can get information on how we treat your personal data by accessing privacy policy.
9.2
We also ask you to read, if you have not yet done it, our general conditions of use because they contain important indications on how we treat the personal data of our users and on the security systems adopted.
9.3
For any other information on our privacy policy you can send requests to the following e -mail address:info@mvpwardrobe.com or to the address of our registered office of the Seller D.G.GROUP S.R.L.

10. Applicable law and dispute solution
10.1
The general conditions of sale are regulated by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and by the Legislative Decree 9 April 2003 n. 70 On certain aspects concerning electronic commerce.
10.2
In the case of disputes between the seller and each end user, born from the general conditions of sale, the seller guarantees, as of now, the full adhesion and acceptance of the resolvionline conciliation service. Solvionline is an independent and institutional service, provided by the refereeing chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the Resolvionlineo regulation to send a conciliation request, access the Solvionline.com.

11. Edit and update
The general conditions of sale are modified from time to time also in consideration of any regulatory changes. The new general conditions of sale will be effective from the date of publication on www.mvpwardrobe.com.